Making Emergency Calls to 000 with Crazytel's SIP Trunking/PBX Services

Can I call 000 in an emergency using Crazytel's services?

Yes, you can dial 000 emergency services through Crazytel's SIP Trunking and PBX networks. However, for optimal reliability, we advise using a mobile phone or a traditional PSTN landline (if available) for emergency calls.

Crazytel accepts no responsibility for you not being able to make or receive emergency calls while your service is unavailable regardless of the unavailable reason.

Important Considerations for Emergency Calls:

1. Service Unavailability: Please note that Crazytel cannot guarantee the availability of emergency call services during outages, regardless of the cause. We encourage you to have alternative arrangements in place.
2. Recommended Best Practice: For emergency situations, we highly recommend using your primary landline or mobile phone. These services are generally less prone to disruptions compared to VoIP, which relies on:
   • Your internet service provider's infrastructure
   • Local electricity supply

Preparation is Key:

To ensure you're prepared in case of an emergency, consider the following:

• Keep a non-powered telephone handset at your home or business. This will allow you to make emergency calls during a power outage or internet disruption.
• Designate alternative emergency call devices, such as a mobile phone or a traditional landline, for use during service disruptions.

By understanding these guidelines, you can make informed decisions about using Crazytel's SIP Trunking/PBX services for emergency calls and take steps to ensure your safety and preparedness.