Help CenterIf you've decided it's time to close your account with CrazyTel, we've made the process straightforward.
Please follow these easy steps:
- Access Your Customer Portal: Start by visiting our secure customer portal at https://portal.crazytel.com.au . Simply click on the link to open the portal in your web browser.
- Login to Your Account: Enter your login credentials to securely access your account dashboard.
- Navigate to Account Settings:
- Once logged in, locate and click on the "My Account" tab.
- From the dropdown menu or subsequent page, select "Cancel Account".
Important Consideration Before Proceeding:
Please be aware that cancelling your account will have the following immediate effects:
- Instant Termination: Your account will be closed right away.
- Impact on Services: All associated SIP Trunks (voice over internet protocol lines) and DIDs (Direct Inward Dialing numbers) linked to your account will also be terminated.
Before Confirming Cancellation, ensure you have:
- Notified any relevant parties about the upcoming change
- Arranged alternative services (if necessary)
- Downloaded any necessary records or data from your account (if desired)
If you have any questions or concerns about this process, or if there’s anything else we can assist you with, please don’t hesitate to contact our support team.