Understanding Fees/Costs for 1300 & 1800 Numbers

2 min. readlast update: 03.01.2025

Overview

1300 and 1800 numbers provide Australian businesses with a national presence, creating a professional impression for clients. Crazytel offers these services with instant setup, no setup fees, no contracts, and no porting fees.

Plan Options and Pricing

1300 Plan

  • Monthly Fee: $7.95
  • Call Forwarding Rates:
  • To SIP trunk, CrazyPBX or URI: 3¢/min
  • To fixed-line: 5¢/min
  • To mobile: 8¢/min

1800 Plan

  • Monthly Fee: $7.95
  • Call Forwarding Rates:
  • To SIP trunk, CrazyPBX or URI: 5¢/min
  • To fixed-line: 7¢/min
  • To mobile: 10¢/min

Included Features

  • Ring Groups: Route calls to multiple destinations
  • Auto-Attendants: Professional call routing and menu options
  • Voicemail to Email: Receive voicemails as email attachments

Premium Features

  • Voicemail to SMS: Receive voicemails as text messages
  • Call Recording (with CrazyPBX)

CrazyPBX Integration

When used with CrazyPBX, additional features include:
  • Extensions
  • Queues
  • Ring Groups
  • Auto-Attendants
  • And more...

Key Benefits

  • No Setup Fees
  • No Port-in Fee:
  • Instant Activation: Self-service portal allows you to choose, buy, and configure instantly
  • No Contracts: No long-term commitments required
  • Number Ownership: You own the number and can port it to another provider without fees (after three months)

Technical Compatibility

Crazytel's network is compatible with:
  • 3CX
  • FreePBX
  • VitalPBX
  • Fusion PBX
  • Vici Dialer

Advanced Features

  • Instant Activation: Set up your account and order 1300/1800 numbers instantly from a large selection
  • Self-Managed Portal: Configure your numbers through an easy-to-use online portal with immediate changes
  • Failover Protection: Automatic call routing to backup services if your primary system fails
  • Network Redundancy: Crazytel operates one of Australia's largest redundant VoIP networks for reliable service

Important Terms

  • Minimum charge is $7.95 for one month
  • Plan fees are non-refundable and not pro-rated

    Please note that the call forwarding rates listed aboveapply exclusively to 1300 and 1800 numbers. These specific rates do not apply to Virtual Mobile numbers or Australian/New Zealand landline numbers. For call forwarding charges related to other Crazytel services, please refer to your Critical Information Summary. Each service has its own applicable call forwarding rates that will be clearly outlined in the relevant Critical Information Summary document for your specific plan or service type.
Source: Crazytel - 1300 & 1800 Numbers https://crazytel.com.au/numbers/1300-1800/ 
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