<section data-section-index="1" data-markdown-raw="## Overview" class="markdown-section" id="markdown-section--1">
<h2>Overview</h2>
</section>
<section data-section-index="3" data-markdown-raw="This article provides information about expected timelines when porting phone numbers across different service types in Australia and New Zealand." class="markdown-section" id="markdown-section--3">This article provides information about expected timelines when porting phone numbers across&nbsp;different service types in Australia and New Zealand.</section>
<section data-section-index="4" data-markdown-raw="## Standard Porting Timelines" class="markdown-section" id="markdown-section--4">
<h2>Standard Porting&nbsp;Timelines</h2>
</section>
<section data-section-index="5" data-markdown-raw="### Australia and New Zealand Numbers" class="markdown-section" id="markdown-section--5">
<h3>Australia and New Zealand Numbers</h3>
</section>
<section data-section-index="6" data-markdown-raw="- **Typical Range**: 7-30 days
- **Average Time**: 7 days" class="markdown-section" id="markdown-section--6">
<ul>
<li><span class="markdown-bold-text">Typical Range</span>: 7-30 days</li>
<li><span class="markdown-bold-text">Average Time</span>: 7 days</li>
</ul>
</section>
<section data-section-index="7" data-markdown-raw="### Mobile Numbers" class="markdown-section" id="markdown-section--7">
<h3>Mobile Numbers</h3>
<table border="1" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 49.9312%;"><col style="width: 49.9312%;"></colgroup>
<tbody>
<tr>
<td><strong>Mobile Number Type</strong></td>
<td><strong>Porting Timeline</strong></td>
</tr>
<tr>
<td>Virtual Mobile Numbers</td>
<td>1 hour - 1 business day</td>
</tr>
<tr>
<td>Physical SIM Card Mobiles</td>
<td>1 hour - 1 business day</td>
</tr>
</tbody>
</table>
</section>
<section data-section-index="12" data-markdown-raw="| Physical SIM Card Mobiles | 1 hour - 1 business day |" class="markdown-section" id="markdown-section--12"></section>
<section data-section-index="13" data-markdown-raw="### Category C Ports" class="markdown-section" id="markdown-section--13">
<h3>Category C Ports</h3>
</section>
<section data-section-index="14" data-markdown-raw="- **Timeline**: 30-90 days
- These complex ports may require additional processing time and documentation" class="markdown-section" id="markdown-section--14">
<ul>
<li><span class="markdown-bold-text">Timeline</span>: 30-90 days</li>
<li>These&nbsp;complex ports may require additional processing time and documentation</li>
</ul>
</section>
<section data-section-index="15" data-markdown-raw="## Factors Affecting Porting Time" class="markdown-section" id="markdown-section--15">
<h2>Factors Affecting Porting Time</h2>
</section>
<section data-section-index="16" data-markdown-raw="- Accuracy of porting information provided
- Current service provider's processing times
- Business hours and weekends
- Technical compatibility between providers
- Verification and authorization requirements" class="markdown-section" id="markdown-section--16">
<ul>
<li>Accuracy of porting information provided</li>
<li>Current service provider's processing times</li>
<li>Business&nbsp;hours and weekends</li>
<li>Technical&nbsp;compatibility between providers</li>
<li>Verification&nbsp;and authorization requirements</li>
</ul>
</section>
<section data-section-index="17" data-markdown-raw="## Best Practices" class="markdown-section" id="markdown-section--17">
<h2>Best&nbsp;Practices</h2>
</section>
<section data-section-index="18" data-markdown-raw="- Submit porting requests early in the business day
- Ensure all required documentation is complete and accurate
- Verify account details match exactly with the current provider's records
- Maintain active service with your current provider until the port is complete" class="markdown-section" id="markdown-section--18">
<ul>
<li>Submit porting requests early&nbsp;in the business day</li>
<li>Ensure&nbsp;all required documentation is complete and accurate</li>
<li>Verify account details match exactly with&nbsp;the current provider's records</li>
<li>Maintain active service with your current provider until the&nbsp;port is complete</li>
</ul>
</section>
<section data-section-index="20" data-markdown-raw="For specific inquiries about your porting request, please contact our customer support team." class="markdown-section" id="markdown-section--20">For specific inquiries about your porting request, please contact our customer support team.</section>

OVERVIEW

This article provides information about expected timelines when porting phone numbers across different service types in Australia and New Zealand.


STANDARD PORTING TIMELINES


AUSTRALIA AND NEW ZEALAND NUMBERS

 * Typical Range: 7-30 days
 * Average Time: 7 days


MOBILE NUMBERS

Mobile Number Type Porting Timeline Virtual Mobile Numbers 1 hour - 1 business day Physical SIM Card Mobiles 1 hour - 1 business day




CATEGORY C PORTS

 * Timeline: 30-90 days
 * These complex ports may require additional processing time and documentation


FACTORS AFFECTING PORTING TIME

 * Accuracy of porting information provided
 * Current service provider's processing times
 * Business hours and weekends
 * Technical compatibility between providers
 * Verification and authorization requirements


BEST PRACTICES

 * Submit porting requests early in the business day
 * Ensure all required documentation is complete and accurate
 * Verify account details match exactly with the current provider's records
 * Maintain active service with your current provider until the port is complete

For specific inquiries about your porting request, please contact our customer support team.

Number Porting Timelines

Understanding Fees/Costs for 1300 & 1800 Numbers

What is a DID? 

Phone/Mobile Number (DID) Costs

Phone Number Features

Number Searching / Custom Numbers

Understanding Phone Number Ranges in Australia

 Port to a Virtual Mobile Number

Phone Numbers (DIDs)

Ask us how

Mobile Number Type	Porting Timeline
Virtual Mobile Numbers	1 hour - 1 business day
Physical SIM Card Mobiles	1 hour - 1 business day