How to Create a New Extension in CrazyPBX

Setting up a new extension in CrazyPBX is a straightforward process. Follow these steps to ensure your extension is configured correctly.

Step 1: Sign In to the Crazytel Customer Portal

1. Go to the Crazytel Customer Portal.

2. Log in with your credentials.

3. Click on CrazyPBX to access the PBX portal.

Step 2: Navigate to Extension Management

1. In the CrazyPBX portal, click Extensions.

2. Select Extension Management from the menu.

Step 3: Create a New Extension

1. Click Create New Extension in the top-right corner.

2. Fill in the required details:

   • Extension ID: Enter a unique 3-digit extension number.

   • Password: Create a strong password that meets the security requirements listed below the field.

   • Caller ID: Select a caller ID from the dropdown menu.

3. Click Create Extension to finalize the setup.

Step 4: Configure Additional Settings (Optional but Recommended)

• Email Address: Enter the user’s email if needed for notifications.

• Internal Caller ID Name: Set an internal display name for the extension.

• Voicemail: Enable voicemail by toggling the switch.

• Voicemail Timezone: Set the correct timezone for accurate timestamping of voicemails.

• Call Settings: Configure specific call preferences for this extension.

• Area Code (Recommended): Select an area code to allow in-state calls without needing to dial the full state code.

• SMS Caller ID (Important): If the extension will be used for SMS, select the appropriate SMS caller ID.

Once all settings are configured, your new extension is ready for use!