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Legal Documents Repository

3 min. readlast update: 02.26.2025
CrazyTel maintains a comprehensive collection of legal documents, policies, and Critical Information Summaries (CIS) for all our service offerings. These documents are accessible through our legal documents page and provide important information about your rights, our obligations, and the specifics of each service plan.

Legal Documents Repository

All CrazyTel legal documents can be accessed at our central legal repository: https://crazytel.com.au/legal/documents/

General Policies

CrazyTel maintains the following general policies that apply across our services:

Service-Specific Fair Use Policies

Critical Information Summaries (CIS)

SIP Trunks & VoIP Services (Prior to December 26th, 2024)

CrazyPBX Hosted Services (Prior to December 26th, 2024)

CrazyPBX Self-Managed (Prior to December 26th, 2024)

SIP Trunks & CrazyPBX (From December 26th, 2024 onwards)

Mobile SIM-Card Only Plans

Mobile-Specific Policies

Accessing These Documents

All documents are available in PDF format and can be downloaded directly from our legal documents page. To access a specific document:
  1. Visit https://crazytel.com.au/legal/documents/ 
  2. Locate the relevant document category
  3. Click on the PDF symbol next to the document name to download

Importance of Critical Information Summaries

Critical Information Summaries (CIS) are particularly important documents as they clearly outline what to expect from your plan, including:
  • Monthly costs and inclusions
  • Contract terms and minimum costs
  • Call and data rates
  • Additional fees that may apply
  • Important conditions and limitations
We recommend that all customers review the CIS relevant to their selected plan before sign-up to ensure they fully understand the service offering.

Document Updates

Legal documents and Critical Information Summaries are updated periodically to reflect changes in our services, pricing, or regulatory requirements. The current version of each document is always available on our legal documents page.
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