If you're having trouble logging into your account, there are several common reasons this might be happening. This article will help you identify and resolve these issues.
Common Login Problems
1. Username Is Case-Sensitive
Your username is your email address. When logging in:
Enter your complete email address (e.g., name@example.com)
Remember that email addresses are case-sensitive
"Username@example.com" is different from "username@example.com"
Make sure you're entering your email exactly as it was registered
Double-check for any typos or special characters
2. Incorrect Password
If your password isn't working:
Check if your Caps Lock key is on
Verify you're using the most recent password
Try typing your password slowly to avoid typos
Use the "Show Password" option (if available) to see what you're typing
3. Password Reset Required
If you've forgotten your password:
Click the "Forgot Password" link on the login page
Follow the instructions to reset your password
Check your email for password reset instructions
Create a new, secure password
4. Account Restrictions
Your account may have been restricted due to:
Suspected fraudulent activity
Outstanding debt or payment issues
Violation of terms of service
Too many failed login attempts
Important: If your account has been restricted, please refer to any recent SMS messages or emails you've received from us. These communications will contain specific information about your account status and instructions for resolving the issue.
Still Having Trouble?
If you've tried these solutions and still cannot access your account, please contact our customer support team:
Call us at 1800 272 998
When prompted, ask for a Human and if one is available, we will be with you shortly
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