How to Submit a Porting Application Request: A Step-by-Step Guide

Prerequisites

For post-paid services, ensure you have the most recent invoice from your current carrier
For Mobile ports, add the Mobile Number to the "Verified Caller ID" list on the account before proceeding

Step 1: Access the Portal

Navigate to portal.crazytel.com.au
Log in with your credentials.
- New to Crazytel? Sign up directly on the portal.

Step 2: Navigate to the "Porting Application"

Once logged in, go to "Number Management" > "Porting Application"

Step 3: Select Service Address

Choose the Address where the ported number will be located.
For Mobile numbers, this should be the home residence.

Step 4: Define Your Number Type

Select from the dropdown options:

Single Number: Porting an individual landline number.
Number Range: Porting multiple consecutive landline numbers.
Mobile Number: Porting a mobile number
- If porting a Mobile Number, specify whether it's Prepaid or Post-paid:
  - Prepaid: Enter your Date of Birth.
  - Post-paid: Enter your Account Number.

Step 5: Enter Numbers for Porting

Input the Number(s) to be ported:
- For a Number Range, enter the First and Last numbers (e.g., 0712345600 to 0712345699 for a 100-number range).
- For a Mobile Number, select the number from the drop-down of Verified Mobile Caller IDs

Step 6: Identify Current Provider

Select your Current Provider from the list. If not listed, choose "Other" and specify the provider's name.

Step 7: Provide Current Account Number

Enter your Account Number with your Current Provider.

Step 8: Configure Call Destination

Note: Ensure you have set up a "SIP Trunk" before proceeding. Otherwise, select "Disabled".

Choose how you want the number to ring when ported:

Disable	Temporarily disable the DID. This can be changed when the number ports across to Crazytel.
Device	Forward calls via SIP Trunk (select from dropdown) for soft-phone or ATA setup.
Server	Forward calls as the DID number (select SIP Trunk) for PBX compatibility.
URI	Forward via SIP URI (e.g., `{E164}@sip.example.com:5060`). (See ADDING AN IP SIP TRUNK for more)
Call Forwarding	Forward to another number. Charges apply. Enter the number in 61 format

Additional Step for Call Forwarding:
Create at least one SIP Trunk and enable Call Forwarding under "My Account" > "My Account" > "Call Forwarding" section.

Step 9: Upload Required Documents and Add Notes

Upload a copy of your current invoice from your current provider to verify your information.

Optionally, add any notes relevant to your application.

Step 10: Review, Sign, and Submit

Carefully read through the Terms & Conditions.
If in agreement, add your Signature and click "Save Signature".
Accept the Terms and Conditions and "Submit" your request.

Porting Application Time Frames (Guideline Only)

CAT A Ports: 7 to 30 Business Days
CAT C Ports: 30 to 90 Business Days
Mobile Ports: 1 hour to 1 Business Day

Important Note: Due to COVID-19 and NBN migrations, porting times may vary significantly. The above time frames serve as a guideline, and porting requests cannot be escalated during this period.