If you're encountering an "Error Downloading External Provisioning" message when trying to log in to the Crazyphone app, this guide will help you resolve the issue. This error typically occurs when users attempt to manually enter credentials instead of using the required QR code authentication method.
The Solution: Use QR Code Authentication
The Crazyphone app is designed to be configured exclusively through QR code scanning. Manual credential entry is not supported and will result in the "Error Downloading External Provisioning" message.
Important Warning
⚠️ Please Note: Generating a new QR code will reset your SIP Trunk or CrazyPBX Extension password. Any devices currently using these credentials will need to be reconfigured.
Generating QR Codes for SIP Trunks
Sign in to the customer portal using a device other than the one you're setting up the Crazyphone app on
Navigate to SIP Trunks in the left-hand navigation panel
For an existing SIP Trunk:
Click EDIT under the SIP Trunk
Select Reset Password
Complete the confirmation call by entering the verification code when prompted
Sign in to the customer portal using a device other than the one you're setting up the Crazyphone app on
Navigate to the Extensions section
Locate the extension you want to configure
Click on QR Code to generate a new code for that extension
A QR code will be displayed on screen
Setting Up Desktop Applications
Important Note: Crazyphone Desktop applications are compatible only with CrazyPBX Extensions, not with SIP Trunks.To configure the desktop application:
Install the Crazyphone Desktop application
Launch the application
Generate a QR code for your CrazyPBX Extension as described above
When the QR code is displayed, simply click on it with your mouse
The desktop application will automatically scan and configure itself
After Scanning the QR Code
Once you've successfully scanned the QR code:
The app will automatically configure all necessary settings
You should be able to make and receive calls
The "Error Downloading External Provisioning" message should no longer appear
Common Questions
Will I lose my current configuration when I reset the password?
Yes, any devices currently using your SIP Trunk or Extension will need to be reconfigured with the new credentials.
Can I use the same QR code for multiple devices?
No, for security reasons, each QR code can only be used once. You'll need to generate a new QR code for each device.
Why doesn't manual credential entry work?
The Crazyphone app uses a secure provisioning system that requires all configuration parameters to be provided through the QR code, which includes encrypted credentials and server settings.
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