Creating or Editing a Ring Group in 3CX

Creating or Editing a Ring Group in 3CX

Follow these steps to configure a ring group for managing inbound calls to your team:

Step 1: Create a New Ring Group

1. Navigate to Admin > Call Handling in your 3CX management console.
2. Select + Add Ring Group to start configuring a new group.

Step 2: Configure Basic Settings

• Virtual Extension Number: Assign an unused extension number for the group.
• Ring Group Name: Enter a descriptive name (e.g., Sales Team).
• Department: Assign the department associated with this ring group. This determines the office hours the group follows.
• Assigned DID Number(s): Select existing DID numbers from the dropdown to route inbound calls directly to this group.

Step 3: Set Up Ring Strategy

1. Ring Strategy:
   • Ring All: Rings all members simultaneously.
   • Prioritized Hunt: Rings members sequentially (top to bottom in the user list).
2. Ring Time (seconds): Set how long the system rings members before moving to the next step (default: 20 seconds).

Step 4: Define Call Routing Destinations

In the Destinations section, configure where calls should route during:

• Out-of-Office Hours
• Break Times
• Holidays
  (Examples: Voicemail, another extension, or an external number.)

Step 5: Add Users to the Ring Group

1. Go to the Users tab.
2. Click + Add User and search by name or extension number.
   • For Prioritized Hunt: Drag and drop users to prioritize the calling order.

Step 6: Configure Additional Options

Options Tab:

• • Upload or record a custom greeting for callers.
  • Enable call transcriptions if needed.

Step 7: Save Changes

Click Save to finalize the configuration for your 3CX ring group.