CrazyPhone - CrazyTel's official softphone application Setup Guide

The CrazyPhone app is Crazytel's official softphone application, allowing you to make and receive calls using your Crazytel service on your mobile device or computer. This guide walks you through the setup process for both new installations and reconfiguration of existing applications.

Setup Process

The setup process is identical whether you're configuring a new CrazyPhone softphone or reconfiguring an existing one. The only difference is that existing users may not need to download the software again.

Step 1: Download the App

Download and install the CrazyPhone app for your device:

Mobile Applications:

iOS: https://apps.apple.com/au/app/crazyphone/id1562806486

Android: https://play.google.com/store/apps/details?id=au.com.crazytel.crazyphone.android

Desktop Applications:

Windows: https://crazytel.com.au/CrazyPhone-Desktop/CrazyPhone-latest.exe

macOS: https://crazytel.com.au/CrazyPhone-Desktop/CrazyPhone.dmg

Important Note: CrazyPhone desktop applications only work with CrazyPBX Extensions. They are not compatible with SIP Trunks. If you plan to use CrazyPhone on your computer, you must have a CrazyPBX Extension.

Step 2: Get Your QR Code

To configure the app, you'll need a QR code from your Crazytel account. The QR code contains all the necessary credentials to set up your softphone.

Important note: Do not attempt to manually enter your credentials in the app. Only scanning the QR code will work properly.

To obtain your QR code:

Navigate to SIP Trunks in the left navigation panel (for SIP Trunks) or to the CrazyPBX Extensions section (for Extensions)

For existing SIP Trunks that need reconfiguration:

Click EDIT under the unregistered SIP Trunk

Select Reset Password

Complete the confirmation call by entering the verification code

The QR code will be displayed on screen

For new SIP Trunk setup:

Click Add SIP Trunk on the top right

Set the SIP Trunk type to "Register based"

Configure your preferred caller ID

If using SMS, set your preferred Mobile Number for SMS Caller ID

Set a Nickname for the SIP Trunk

Click Submit

Click NEXT to accept the confirmation call

Enter the confirmation code when prompted

For more detailed information on finding the QR code, visit: https://help.crazytel.com.au/finding-the-qr-code/

Step 3: Scan the QR Code

Open the CrazyPhone app on your device
When prompted, scan the QR code displayed on your customer portal
The app will automatically configure itself with all necessary settings

That's it! The app will handle the rest of the configuration process automatically.

SIP Trunks vs Extensions

Depending on your Crazytel service, you may need to set up the CrazyPhone app with either a SIP Trunk or a CrazyPBX Extension:

SIP Trunks are primarily designed for use with PBX systems and offer more basic functionality when used directly with devices
CrazyPBX Extensions provide enhanced features like call transfer, putting callers on hold, and other advanced telephony functions
Remember: Desktop versions of CrazyPhone only work with CrazyPBX Extensions, not with SIP Trunks

To understand which option is right for you, read more at: https://help.crazytel.com.au/sip-trunks-vs-crazypbx-extensions-understanding-the-difference/

Additional Features

The CrazyPhone app includes several features beyond standard calling:

Free calling between CrazyPhone app users

Additional Resources

If you're new to Crazytel and want guidance on making your first call after setting up the CrazyPhone app, check out: https://help.crazytel.com.au/making-your-first-call-with-crazytel-a-step-by-step-guide/

Troubleshooting

If you encounter any issues during the setup process:
Ensure you're using the latest version of the CrazyPhone app
Verify that your SIP Trunk or Extension password has been properly reset
Make sure you're scanning the QR code in a well-lit environment
Contact Crazytel support if problems persist