CrazyPBX Call Recording provides a robust solution for businesses that need to record phone conversations for quality assurance, training, or compliance purposes. This feature allows you to record inbound, outbound, and internal calls with flexible configuration options.
Our call recording service features a simple, flat-rate pricing structure:
| Monthly Fee | $9.95 total per month for your entire system (not per user) |
| Included Storage | 5GB |
| Additional Storage | $0.50 per GB |
| Retention Period | No fixed period - keep recordings until you delete them |
Note: The $9.95 monthly fee covers your entire PBX system regardless of how many users or extensions you have. This is a flat monthly charge for the whole organization, not a per-user fee.
CrazyPBX offers flexible recording options to meet your business requirements:
Announcement Settings
Silent Recording: Record calls without notifying participants
Announced Recording: Play an automated message informing participants that the call is being recorded
Call Type Settings
Inbound Calls: Option to always record all incoming calls
Outbound Calls: Option to always record all outgoing calls
Internal Calls: Option to always record calls between extensions
Setting Up Call Recording
- Access the Admin Portal: Log in to your CrazyPBX administration interface
- Navigate to Call Recording Settings: Go directly to https://portal.crazytel.com.au/crazypbx/recordings/settings-rec
- Configure Settings:
- Select your announcement preferences
- Choose which call types to record
- Set up any exceptions for specific extensions if needed
- Save Changes: Apply your new configuration
- Access Recordings: View and search recordings from the admin portal
- Download Options: Export recordings in WAV format
- Secure Storage: All recordings are encrypted and stored securely
- User Permissions: Assign access rights to determine which team members can access recordings
Q: How is the pricing structured?
A: The $9.95 monthly fee is a flat rate for your entire organization, not a per-user charge. All users can benefit from call recording under this single fee.
Q: How can I access my recorded calls?
A: Access all recordings through the CrazyPBX admin portal under the Call Recording section.
Q: Can I selectively record only certain extensions?
A: Yes, CrazyPBX allows you to configure recording settings on a per-extension basis.
Q: What file format are recordings saved in?
A: Recordings are saved in WAV format.
Q: Is there a limit to how long I can keep my recordings?
A: No, there is no retention limit. You can keep recordings for as long as you need, only paying for the storage used.
For additional assistance with CrazyPBX Call Recording, visit the settings page at https://portal.crazytel.com.au/crazypbx/recording
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