<p class="whitespace-pre-wrap break-words">This guide explains how to route incoming calls from your Crazytel DID (Direct Inward Dialing) number to your VitalPBX instance.</p>
<h2 class="font-600 text-xl font-bold">Configuration Steps</h2>
<h3 class="font-600 text-lg font-bold">1. Access Inbound Routes</h3>
<ol class="-mt-1 list-decimal space-y-2 pl-8">
<li class="whitespace-normal break-words">Navigate to the left-hand menu</li>
<li class="whitespace-normal break-words">Select <strong>Connectivity → Inbound Routes<br><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/43c6132f-cece-4608-85fe-18386edb5e12/d8bced7006-2b968bd5adf3aefa8768.png"></strong></li>
</ol>
<h3 class="font-600 text-lg font-bold">2. Configure Route Settings</h3>
<p class="whitespace-pre-wrap break-words">On the new route configuration page, enter:</p>
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words"><strong>Description</strong>: Enter a name to identify this route
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words"><em>Choose something descriptive that helps you identify the purpose of this DID</em></li>
</ul>
</li>
<li class="whitespace-normal break-words"><strong>DID Pattern</strong>: Enter your purchased number
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words">Must be in international format: <strong>61XXXXXXX</strong></li>
<li class="whitespace-normal break-words"><em>Example: If your number is 0291234567, enter 61291234567</em></li>
</ul>
</li>
<li class="whitespace-normal break-words"><strong>Inbound Destination</strong>: Select where calls should be directed
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words">Options include:
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words">Extension</li>
<li class="whitespace-normal break-words">IVR</li>
<li class="whitespace-normal break-words">Call Flow</li>
<li class="whitespace-normal break-words">Ring Groups</li>
<li class="whitespace-normal break-words">Other call handling features<br><img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/43c6132f-cece-4608-85fe-18386edb5e12/105eb1f549-68373ee91fcbabf3d5a8.png"></li>
</ul>
</li>
</ul>
</li>
</ul>
<h3 class="font-600 text-lg font-bold">3. Save Configuration</h3>
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words">Click the <strong>Update</strong> button in the bottom right corner</li>
<li class="whitespace-normal break-words">Wait for the configuration to be applied</li>
</ul>
<h2 class="font-600 text-xl font-bold">Verification</h2>
<p class="whitespace-pre-wrap break-words">After configuration:</p>
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words">Test the DID by calling your number</li>
<li class="whitespace-normal break-words">Verify calls route to your chosen destination</li>
</ul>
<h2 class="font-600 text-xl font-bold">Tips</h2>
<ul class="-mt-1 list-disc space-y-2 pl-8">
<li class="whitespace-normal break-words">Keep a record of which DIDs are routed where</li>
<li class="whitespace-normal break-words">Consider creating a naming convention for your routes</li>
<li class="whitespace-normal break-words">Double-check the international format of your DID numbers</li>
</ul>
<p class="whitespace-pre-wrap break-words"><em>Note: Always test your configuration after making changes to ensure calls are routing correctly.</em></p>

This guide explains how to route incoming calls from your Crazytel DID (Direct Inward Dialing) number to your VitalPBX instance.


CONFIGURATION STEPS


1. ACCESS INBOUND ROUTES

 1. Navigate to the left-hand menu
 2. Select Connectivity → Inbound Routes
    


2. CONFIGURE ROUTE SETTINGS

On the new route configuration page, enter:

 * Description: Enter a name to identify this route
   * Choose something descriptive that helps you identify the purpose of this DID
 * DID Pattern: Enter your purchased number
   * Must be in international format: 61XXXXXXX
   * Example: If your number is 0291234567, enter 61291234567
 * Inbound Destination: Select where calls should be directed
   * Options include:
     * Extension
     * IVR
     * Call Flow
     * Ring Groups
     * Other call handling features
       


3. SAVE CONFIGURATION

 * Click the Update button in the bottom right corner
 * Wait for the configuration to be applied


VERIFICATION

After configuration:

 * Test the DID by calling your number
 * Verify calls route to your chosen destination


TIPS

 * Keep a record of which DIDs are routed where
 * Consider creating a naming convention for your routes
 * Double-check the international format of your DID numbers

Note: Always test your configuration after making changes to ensure calls are routing correctly.

Configuring DID Routing in VitalPBX

Configuration Steps

1. Access Inbound Routes

2. Configure Route Settings

3. Save Configuration

Verification

Tips