Changing, Upgrading, or Downgrading your plan(s)

Prerequisites

• Have an active Crazytel account

• Know your login credentials

• Know which service type you're using (SIP Trunk, CrazyPBX Extension, or Mobile SIM)

Step 1: Log into Your Crazytel Account

1. Go to the Crazytel customer portal: portal.crazytel.com.au

2. Enter your username and password

3. Click "Login"

Step 2: Navigate to the Appropriate Plan Management Page

For CrazyPBX Extensions:

1. Once logged in, navigate to: https://portal.crazytel.com.au/crazypbx/plans/current 
2. This page will display your current CrazyPBX Extension plan and available alternatives

For SIP Trunks:

1. Once logged in, navigate to: https://portal.crazytel.com.au/plans/upgrade.php 
2. This page will display your current SIP Trunk plan and available alternatives

For Physical SIM Card Mobile Plans:

1. Once logged in, click on "Mobile - SIM Cards" in the navigation menu
2. Select "MANAGE SIM CARDS"
3. Find the service you want to modify in the list
4. Click "Change Plan" next to the appropriate service
5. Select your desired new plan from the available options

Step 3: Select Your New Plan

1. Review the available plans, including features and pricing
2. Click on the plan you wish to change to
3. Confirm your selection when prompted

Step 4: Complete Any Required Verification

Depending on the change, you may need to verify your request

Follow any on-screen instructions to complete the verification process

Look for a confirmation message indicating your plan change was successful

Important Notes

• Downgrades: When downgrading to a lower-tier plan, ensure the reduced features will still meet your needs
• Upgrades: Plan upgrades typically take effect immediately
• Billing Cycle: Plan changes may affect your billing cycle and prorated charges may apply
• Service Continuity: Your service will remain active during the plan change process