Help CenterIntroduction
After purchasing a Direct Inward Dialing (DID) number, you'll need to forward incoming calls to a desired destination. This article will walk you through the call forwarding options available, guiding you on how to configure them with ease.
Accessing the Configuration Page
To update your DID's call forwarding settings:
1. Immediate Setup: After purchasing a DID, you'll be directed to the "Edit Number" page.
2. Later Setup: Navigate to "Number Management" > "My Numbers" and click on the DID you wish to update.
Configuring Call Forwarding
Scroll down to the "Routing Settings" section, where you can set up two destinations:
1. "First Destination (Primary Route)": The primary path for incoming calls.
2. "Second/Backup Destination (Failover)": An alternate route if the primary destination is unavailable.
Available Forwarding Options for Each Destination
| Type of Forwarding | Description | Forwarding Destination |
| Disable | Deactivate the DID | Field will be disabled |
| Device |
Forward calls as the SIP Trunk username (ideal for soft-phones or ATAs) |
Select SIP Trunk from the drop-down menu |
| Server |
Forward calls using the DID number (suitable for PBX systems) |
Select SIP Trunk from the drop-down menu |
| URI | Forward DID via SIP URI |
Enter a URI in one of the following formats:
|
| Call Forwarding |
Forward calls to another phone number |
Enter the number in: 61 format for mobile or landline numbers (e.g., 61400123456)International format for numbers outside your country (e.g., 0011 Country Code Number) |
Important Notes for Call Forwarding
- SIP Trunk Requirement: To use Call Forwarding, you must create at least one SIP Trunk (which won't require device or PBX setup). [Follow this guide to create a SIP Trunk](link to SIP Trunk creation guide).
- Call Forwarding Enablement:
- Go to **My Account** > **My Account**.
- Click the **Enable** button under the **Call Forwarding** section.
Charges for call forwarding are detailed in your Critical Information Summary. Standard call rates apply when forwarding calls to mobile or landline numbers within Australia. International call forwarding incurs international call rates as specified in your plan. Call forwarding to international numbers may result in higher charges.
Summary
To successfully set up call forwarding for your DID:
- Access the **Edit Number** page.
- Choose your preferred forwarding type for both the primary and backup destinations.
- Ensure you have a SIP Trunk set up (if using Call Forwarding).
- Enable Call Forwarding in your account settings (if using Call Forwarding).