<h2>Overview</h2>
<p>This article aims to cover common causes for calls disconnecting soon (10-30s) after being answered.</p>
<p>&nbsp;</p>
<h2>Troubleshooting</h2>
<h3>Crazyphone Mobile App:</h3>
<ol>
<li>Confirm the call drops when dialing a non-Crazytel number. We recommend 1800 numbers as they're free to call.<br>&nbsp; &nbsp; + If the call drops, proceed to Step 2.<br>&nbsp; &nbsp; - If the call does not drop, contact support.<br><br></li>
<li>Disconnect the phone from WiFi, and attempt the call again while connected to Mobile Data, or a different WiFi Network (Public, or a network hosted with different hardware)<br>&nbsp; &nbsp;+ If the call does <strong>NOT</strong> drop, confirm whether SIPALG is enabled on the troublesome WiFi network. You will need to google the make and model of your router, and the phrase 'Disable SIP ALG' for information on this process, as each router is different.<br>&nbsp; &nbsp;- If the call drops, contact support.</li>
</ol>
<p>&nbsp;</p>
<h3>IP Phone or Softphone:</h3>
<ol>
<li>Check router/modem settings to confirm SIP ALG status. If enabled, disable and try again.<br>If the issue persists, contact support.</li>
</ol>

OVERVIEW

This article aims to cover common causes for calls disconnecting soon (10-30s) after being answered.

 


TROUBLESHOOTING


CRAZYPHONE MOBILE APP:

 1. Confirm the call drops when dialing a non-Crazytel number. We recommend 1800 numbers as they're free to call.
        + If the call drops, proceed to Step 2.
        - If the call does not drop, contact support.
    
    
 2. Disconnect the phone from WiFi, and attempt the call again while connected to Mobile Data, or a different WiFi Network (Public, or a network hosted with different hardware)
       + If the call does NOT drop, confirm whether SIPALG is enabled on the troublesome WiFi network. You will need to google the make and model of your router, and the phrase 'Disable SIP ALG' for information on this process, as each router is different.
       - If the call drops, contact support.

 


IP PHONE OR SOFTPHONE:

 1. Check router/modem settings to confirm SIP ALG status. If enabled, disable and try again.
    If the issue persists, contact support.

Call Drop Outs (10-30s)

Finding the QR Code

Step-by-Step Guide to Porting Your Mobile Number: How to Use Your Port Out Code

Call Drop outs (30s+)

No sound on calls (SIP Device, IP Phone, or Softphone)

No sound on calls (Crazyphone application)

Glossary of Terms

Understanding CODECs

NETCOMM NF18 Mesh | No Caller ID Issue

Realtime Network Status

I Can't Log Into My Account

 SIP Trunks vs CrazyPBX Extensions: Understanding the Difference

Live Chat Human Availability

International Call Pricing 

CrazyTel Signup Restrictions

SMS Costs

Legal Documents Repository

VoIP Plans Overview

 Crazytel Mobile Physical SIM Card Services: F.A.Q

Can't receive incoming / inbound calls 

Access Denied Error

 Crazytel IP addresses

Call Forwarding Charges

Change Account Phone Number -2FA

MMS Support

CrazyPhone - CrazyTel's official softphone application Setup Guide

Channel Partner |  Wholesale |  Affiliate Referral  - Commissions 

Changing, Upgrading, or Downgrading your plan(s)

Multiple SIP Trunks or Extensions with multiple phone numbers (DIDs)

Where are Crazytel's Data centers?

What OS or hardware do I need to run Crazyphone?

What devices can I access my account on?

Porting Skype Numbers

Receiving SMS with a Mobile Softphone While Overseas

Error Downloading External Provisioning - CrazyPhone

Receiving Calls with a Mobile Softphone while traveling internationally.

Making Calls While Overseas with Crazytel Services

Receiving SMS with VoIP: A Complete Guide

What Numbers Can Crazytel support?

General

Ask us how